Frequently Asked Questions

Can I use a Debit Card ?
Debit Cards such as Kundu Saver or Westpac Handy Card or ANZ Access cannot be used on Esishop. You will need to get a credit card that is Visa or Mastercard or Bankcard labeled. VISA Debit Cards currently issued by Westpac (PNG) Ltd & Bank South Pacific can also be used on Esishop.

Why are we asking for you to establish your identity ?
Some customers are concerned that we are asking for lots of information to establish your identity. The simple matter is the sheer volume of credit card fraud prevalent. Fraud is on a global scale and this means that we need to protect ourselves from people trying to buy goods using stolen credit cards. It is a requirement by the credit card and banking institutions that we establish your identity in PNG.

What is SSL?
SSL (Secure Sockets Layer) is a method of ensuring that information submitted through our Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.

How can credit card fraud occur ?
Credit Card payments done through a secure payment gateway are very secure. The world has been conducting e-commerce secure payments for many years now. Credit Card fraud usually occurs when your PC has malicious software running on it (such as key logging) and you are not aware. The key logging software captures your key strokes and sends it to the handler of the malicious software. Otherwise, your credit card number is simply copied down (together with other details on your card) when you are paying for goods over the counter (or for dinner). This unscrupulous merchant than passes these details to someone else who then attempts to use your card to purchase from us.

How do I proceed with the purchase ?
You need to basically put items into your bilum (Pidgin English word for a traditional bag). The website will calculate the total that you owe and then you proceed to the CHECKOUT (just like in a shop). The checkout will take you to a secure payment page, where the data between your PC and the website will be encrypted (you should see a symbol that looks like a lock on the bottom corner of Internet Explorer). The checkout will accept all major credit cards like Visa, MasterCard, American Express and Bankcard. The checkout can also accept VISA Debit Cards issued locally by Westpac (PNG) Ltd & Bank South Pacific. You put details of your card and some personal details about yourself and press ACCEPT. If the payment is accepted then we will show you a RECEIPT PAGE (that you can print for your records) with the GSM Mobile card number displayed.

How do I pay ?
The checkout will accept all major credit cards like Visa, MasterCard, American Express and Bankcard. The checkout can also accept VISA Debit Cards issued locally by Westpac (PNG) Ltd & Bank South Pacific. This means you have to put details of your current (and valid) credit card in our secure payment page. If you do not have a credit card or a VISA Debit Card, then you are not going to be able to buy anything from this site. Credit cards are normally (in PNG) issued by the banks (such as Westpac (PNG) Limited). VISA Debit Cards are issued by Westpac (PNG) Limited and Bank South Pacific.

What Credit Cards are accepted ?
All major credit cards like Visa, MasterCard, American Express and Bankcard are accepted. VISA Debit Cards issue by Westpac (PNG) Ltd and Bank South Pacific are also accepted on Esishop.

How do I receive the GSM Card number ?
The number is displayed on the receipt page (after your payment has been accepted).

How do I use the card number to recharge my mobile phone ?
1. Scratch the silver panel on back to reveal voucher number.
2. Press *121* voucher number#.
3. Press Send
Note: above options refer to both Digicel & BeMobile

How do I get a receipt ?
Once the payment is accepted by the payment gateway then we will display a RECEIPT PAGE (that you can print for your records) with the GSM Mobile card number displayed. This receipt page has a GST number and can be used as a valid receipt/invoice for PNG GST purposes.

How secure is your payment ?
Credit Card payments done through a secure payment gateway are very secure. The world has been conducting e-commerce secure payments for many years now. We use techniques that are the latest standard including secure payment pages (SSL) and 3D Secure.
As part of Esishop's continuing efforts to promote best practice solutions, we allow participate in the Verified by Visa and MasterCard's Secure Code schemes.

What if my connection drops out as I am paying ?
If you are in the process of paying and your phone line drops out or your internet connection breaks for some reason, you are going to be wondering if your payment transaction has been accepted or not. You are not going to know, so you are best to call up our customer service hotline and speak to a service representative that can tell you if your transaction was carried out or not.

What if I don't have a credit card ?
You will need to get a credit card that is Visa or MasterCard or Bankcard labeled. At the moment Westpac (PNG) Ltd & Bank South Pacific currently issue VISA Debit Cards. You will need to contact your local bank branch and enquire about this. We are not a bank and we do not issue credit (or debit) cards! In PNG, Westpac (PNG) Ltd and Bank South Pacific are also issuing Visa labeled debit cards (these debit cards are different to Kundu and Handy cards!). VISA Debit Cards can be used on Esishop.

Do we send out an email confirming your credit card details ?
We will never send an email asking you to confirm your credit card number or any detail with your credit card by email. So if you get an email claiming to be from us, then do not reply. Simply call our customer service hotline and speak to the customer service rep. The reason why we don't request your credit card details is that there are many scams, collectively called phishing (pronounced like fishing) that try to get your credit card details by sending an email and pretending to be us. So if you know, we are never going to ask for your details over the Internet then you know not to reply.

What is a 3D Secure error ?
An 'RY' error is a 3D Secure error - in most cases meaning that 3D Secure validation failed. What this means is that the customer who is 3D Secure registered failed to validate their card with a correct password

This password is not your card's PIN number or the security digit printed on the back but a special code you programmed into your card when you signed up for their Credit Card from your bank.

The customer will have to try again entering their correct code, or alternatively if they don't know what it is - will have to contact the Issuing bank to have it reset.